It wasn't our wedding - Betty G

According to Wiley (2009:58), research has shown that higher employee engagement is associated with gains in employee retention and performance, customer service and satisfaction and business performance. Pollitt (2005:25) found that environments that foster inclusion (of which equity is a large part) were found to:

 •   Promote innovation

 •   Create a safer work environment

•   Drive employee engagement, commitment, and pride

•   Positively impact customer satisfaction

•    Benefit financial performance

2.3.2  Engagement measurement

According to Schneider et al. (2009:23), the most common measure of employee engagement used by companies contains four traditional survey items, namely: