Interview with artist haymanot girma

No one can argue that the level of satisfaction is not important, but it does not indicate the level of engagement of the employees. It is important to measure and manage the level of engagement, as it is the engagement of the employees that costs the organization money. When the employee is not fully engaged, the organization still needs to pay his full salary, even though he has not earned it.

In organizations with only average levels of employee engagement, between 30% and 50% of their payroll is going down the drain (Ayers, 2007:16). The level of engagement is important for the organization because it needs to maximize the output it gets from employees, thus maximizing their engagement.